Patient Information

Anyone with a new, continuous cough or high temperature or loss of/ change in smell or taste, are now advised to self-isolate for seven days. Please have a look at the Self-isolation advice.

If you live with others and you or one of them have symptoms of coronavirus, then all household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill.

Appointment and advice

Dear Patients of Modality Spa,

Here at Modality Spa, infection control has always been of the highest priority so during the current COVID-19 pandemic we have taken extra precautions to ensure patients and staff stay safe.

These additional measures in place are grouped into the following sections:

1. What To Expect At Your Appointment?

All outpatient services provide options for telephone/ video consultations.
Each patient will be screened via a telephone call for infection prior to a face to face appointment
Each patient will have their temperature taken prior to entering the waiting room.
Additional staff are in place to help with patient flow in waiting areas, you may be required to wait in your car and called in when the clinic is ready for your appointment.
Please arrive 5 minutes before your appointment. If you are any earlier or the maximum number of patients in the waiting room, has been reached, you may be asked to wait outside.
If you are more than 15 minutes late for your appointment, you will not be able to enter the building and asked to rebook your appointment.

2. Steps We Are Taking To Deliver The Highest Standards Of Infection Control

Enhanced cleaning regime to clinic rooms, waiting areas and clinical equipment.
All our staff are provided with government recommended PPE.
Increased infection control audits/ monitoring at each site

3. Maintaining Social Distancing At Our Clinic Locations

Face to face appointments and clinic times have been adjusted to help with patient flow in clinics to ensure safe social distancing.
Limit the number of patients in the waiting area, strictly adhering to social distancing guidance.

4. Patients Requiring Interpreters/Assistance During Their Appointment

Please let us know at the time of booking if you have any mobility issues so that we can provide a safe waiting area for you.
If you require a translator, please make our admin team aware of this prior to your appointment so that we can arrange a telephone translating service for you.

At Modality Spa, with our commitment to patient safety we are confident that the additional measures we have put in place will provide a safe environment for your outpatient appointments.

Please ensure that our team has up to date contact details for you, including mobile telephone numbers where available, for clinical staff and reception teams to be able to contact you urgently if needed.

Thank you for your understanding during this challenging time. If you have any concerns about your appointment please contact the Admin Team.

ADVICE FOR THOSE WHO ARE SUFFERING FROM SYMPTOMS THAT MAY BE CAUSED BY COVID-19

If you have been in contact with someone infected with Covid-19 or you think you may have Covid-19 or if you have a new, continuous cough or high temperature or loss of/ change in smell or taste:

DO NOT GO TO YOUR COMMUNITY SERVICE APPOINTMENT, OR GP PRACTICE OR, COMMUNITY PHARMACY OR HOSPITAL
DO stay indoors and avoid close contact with people
DO seek medical help and advice by visiting NHS website or
DO call NHS 111 by simply dialling 111 or visiting NHS website if you need further medical help and advice

Please Follow The Links Below To Have A Look At COVID-19 Related Information On External Websites

Please Click The Button To Know More About Outpatient Appointments During COVID-19.

To learn more about Covid-19, click here. You can also find helpful guidance from NHS by clicking here. To learn about the virus in a foreign language, click here. Please have a look at Supplementary Privacy Notice issued in response to COVID-19. In this area of our website you will find information provided directly from the main NHS website.